Technical support
Scopus has a technical service available 24 hours a day.
Scopus after-sales service
Quick and easy access for all your requests
SCOPUS offers technical and hardware support for badge-editing software and printers. Support can be accessed in 2 ways:
You have a maintenance contract for software and/or hardware
This gives you unlimited access to technical support and the workshop. You have priority status with regard to requests received. If the announced repair time for your equipment proves too long, we will lend you equivalent equipment.
The advantages of a maintenance contract :
- It gives you access to the workshop and spare parts,
- It lets you call in a technician and take remote control of your software.
Your printer was not purchased from SCOPUS.
A sales representative will contact you to discuss your problem.
In both cases, access to support is via our customer area or by e-mail at sav.scopus.fr
Repair of a printer under maintenance contract
The troubleshooting process
Log on to the sav.scopus.fr platform and submit a breakdown request
Breakdown service will be provided if repair time exceeds 48 hours.
You pack the broken machine in a cardboard box
Contact us as soon as it’s ready
We send a carrier
to pick up the faulty machine.
To the Scopus repair workshop
Repair time exceeds 48 hours?
We’ll get you an equivalent machine.
Frequently asked questions
If you are a customer, please log on to sav.scopus.fr using your customer code or SIREN number, from thecustomer area of the website. If you are not a customer or do not have your customer code, please send an e-mail to hotline@scopus.fr.
You can contact us by e-mail at scopus@scopus.fr or contact the sales department directly at insidesales@scopus.fr.
Contact the hotline by e-mail: hotline@scopus.fr and depending on the type of request, we can help you directly, come and train you, or take over your computer remotely. This is subject to acceptance of a quotation.
Yes, SCOPUS can perform preventive maintenance on your equipment. To do so, please send a request to hotline@scopus.fr or to our after-sales service platform accessible from thecustomer area, and we will send you a commercial proposal.
